This policy explains what personal data SHR Traders (trading as Irtiza Fragrances) (“Irtiza”, “we”), collects when you use irtiza.in, why we collect it and how we protect it, in line with India's Digital Personal Data Protection Act, 2023.
What we collect
- Account and order details: name, email, mobile number, delivery and billing address, order history.
- Payment: payments are handled by Razorpay. We never see or store your full card, UPI PIN or bank login details.
- Site usage: pages visited, device and browser type, and cookies that keep you signed in and remember your bag. We use Google Analytics to understand which pages and products people visit; it sets its own cookies (
_ga), and we keep Google's advertising features switched off. You can block it with your browser's privacy settings or Google's opt-out add-on. We also use the Meta Pixel (cookies_fbp,_fbc) to measure our Instagram and Facebook ads: it tells Meta which products were viewed or bought after an ad, and when you order we send Meta your email, phone and city only in scrambled (hashed) form so it can match the sale to the ad. You can limit this in your Facebook/Instagram ad settings or block third-party cookies in your browser. - Messages: anything you send us by email, WhatsApp or the contact form, and reviews you post.
Why we use it
- to process, ship and track your orders and send order updates;
- to manage your account, saved addresses and wishlist;
- to answer your questions and help with delivery problems;
- to prevent fraud and keep the site secure;
- to send offers and new launches, only if you opt in. You can unsubscribe any time.
Who we share it with
Only with the services that help us run the store, and only what they need: Razorpay (payments), Shiprocket and courier partners (delivery), our email provider (order emails), Google (sign-in with Google, if you choose it, and Google Analytics for visit statistics), Meta (to measure our Instagram and Facebook ads, hashed details only) and our hosting providers.
Sign in with Google
If you choose “Continue with Google”, Google shares with us only your name, email address and profile picture (the basic “openid, email, profile” permissions). We never see your Google password and get no access to your Gmail, contacts, Drive or anything else in your Google account.
- How we use it: only to create your Irtiza account or sign you in, to confirm your email address, and to send emails about your orders and account. Your profile picture link is kept only with your sign-in record; we don't show or use it.
- Sharing: we don't sell this data or use it for advertising, and we don't share it with anyone except the services listed above that run the store.
- Storage and deletion: it's kept with your account in our secured database. Deleting your account (Account → Delete account) removes it and the link to your Google account. You can also remove Irtiza's access at any time in your Google account (myaccount.google.com/connections).
Our use of information received from Google follows the Google API Services User Data Policy, including the Limited Use requirements.
How long we keep it
We keep order records as long as tax law requires (currently up to 8 years) and other data only while your account is active or as needed to serve you.
Your rights
You can view and update your details in My account, ask us for a copy, ask us to correct it, or delete your account and data (Account → Delete account, or email us). We'll respond within 30 days.
Security
The site uses HTTPS encryption, passwords are stored hashed, and access to customer data is limited to people who need it.
Children
Our products and site are meant for adults. We don't knowingly collect data from anyone under 18.
Grievance officer
- Business
- SHR Traders (trading as Irtiza Fragrances)
- +91 73536 71777 (chat only)
- Address
- Hoskote, Bangalore - 562114
Changes
We may update this policy; the date at the top shows the latest version.
Still have a question?
Message us and we'll reply within 24 hours on working days, 10 am – 10 pm IST.